FREQUENTLY ASKED QUESTIONS
We have a strong belief that style should be affordable. We often run temporary promotional free item campaigns where you just pay for shipping and we then can do a mass fulfillment process to make this possible, similar to a Kickstarter campaign. We get value in cross-selling and hopefully having you come back to us in the future.
WHEN WILL MY ORDER ARRIVE?
We source our inventory from several suppliers within USA,EUROPE and ASIA. In order to keep our inventory fresh and up to date with the latest styles we have centralized fulfilment center in Asia that all of our products ship from. Due to COVID19 please allow 3-8 weeks for delivery for Standard shipping. express shipping is from our warehouse in USA which takes 4-9 days. ldue to COVID19 there are delays if its been more than 8 weeks and your item hasn’t arrived please contact us for a reshipment
Please be ware that the postage time doesn't include handling and processing prior to shipping.
HOW DO I CHECK THE STATUS OF MY ORDER?
Once your order has been shipped you will receive a tracking number that you can use to get the latest updates on your shipment. We ship orders 24 to 72 hours after your purchase is completed. We will also automatically notify you via email of any important tracking information. Just click on "Track my order" on top menu to find update of your order. Please keep in mind that logistics information sometimes could be delayed and will take a while to show and update.
I messed up my delivery address, what do I do?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.
WHAT IS YOUR REFUND POLICY?
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:
Exclusions apply to promotional (free) items .
Request(s) for returns are accepted within 14 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 15 minutes of the initial purchase.
The return fee will solely be rendered by the buyer
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.
Why do you have some items for free?
We have a strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfillment process to make this possible, similar to a Kickstarter campaign. We get value in cross-selling and hopefully having you come back to us in the future.
WHAT IS YOUR ORDER PROCESS?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days. Email the customer service team on email@example.com if further assistance is required at any point.
HOW DO I CANCEL MY ORDERS?
In order to get your beautiful new orders out to you as soon as possible. We can not accept cancellations more than 15 minutes after your purchase. If you are within this time frame please email us at firstname.lastname@example.org otherwise, we are more than happy to accept a return once you received your products.
please keep in mind final sale items aren’t eligible for cancellation or refunds
please keep in mind original shipping fees aren't refundable and return shipping is the responsibility of the customer
IS THIS SITE SAFE AND SECURE?
Yes! we love you and want to keep your personal information safe, the solution to this problem is to encrypt your sensitive data for transmission. Secure Sockets Layer (SSL) was created for this purpose. SSL uses complex system of key exchanges between the browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information, it will only be used during the purchase and then it will be purged.
Emails & Notification
-Unreceived Confirmation Email
If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
What happens if I am charged with import duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.